Terms of service

1. Orders & Payments

  • All orders must be paid in full at the time of booking unless otherwise agreed in writing.

  • Prices are subject to change seasonally and may vary by package, delivery area, and customization.

2. Products

  • Our pumpkins are real, organic products. Colors, shapes, and sizes will naturally vary.

  • Specific shades, sizes, or uniformity cannot be guaranteed.

  • As natural products, pumpkins may age or spoil over time depending on environmental conditions.

3. Refunds & Cancellations

  • All pumpkin sales are final. No refunds, returns, or exchanges will be provided.

  • Cancellations made before delivery may be eligible for a partial credit toward a future order at the company’s discretion.

4. Deliveries & Setup

  • Deliveries will be scheduled based on availability and confirmed with the client in advance.

  • Client is responsible for providing accurate delivery details and ensuring access to the delivery location.

  • Once pumpkins are delivered and/or installed, Pumpkin Patch to Door is not responsible for product condition due to weather, handling, or environmental exposure.

5. Removal Service

  • Optional after-season pickup and disposal services are available at an additional cost if requested at the time of order.

6. Liability

  • Pumpkin Patch to Door is not responsible for any damage, stains, or issues arising from the natural condition of pumpkins, including but not limited to rotting, pests, or residue.

  • Client assumes all responsibility for pumpkins after delivery and setup.

7. Customizations & Special Requests

  • Custom orders, logo designs, or specialty displays may require additional lead time and fees.

  • All customizations must be confirmed in writing prior to production.

8. Acceptance of Terms

By placing an order with Pumpkin Patch to Door, the client acknowledges and agrees to these Terms of Service.